The results of the first gaming club satisfaction survey are here, and in the interests of transparency, we’re happy to share the results with our members. Thank you to everyone who participated.
All of the results are included, with the exception of the last question, which we decided to hide in the interests of confidentiality. I would urge anyone who raised any specific concerns in this survey to contact the Committee directly so we can resolve their problem.
Why bother with a satisfaction survey?
The results from this survey are useful as we can see where we are failing and succeeding, so we know where to focus our efforts. Additionally, we can use this survey as a benchmark so when we run our next survey we can see if we have improved.
What conclusions can be drawn from this survey?
Overall, the results are very mixed. Some respondents felt the club was excellent, fun, great value for money and fit their needs well, while others felt that the club was unprofessional, unwelcoming and poor quality, and also believed that the club was not responsive to their concerns.
Additionally, we can tell that most of the members who are “engaged” with us have been attending the club for a long time – more than three years. This tells me that we have to get better at gaining, welcoming and retaining new members to the club. This is something where we can all work together to be friendly, welcoming and receptive to new members.
We can do better… so, so much better. We are not under the illusion that everything is great and anyone who leaves negative feedback is just a “hater”, much to the contrary, I agree with a good number of the concerns raised.
What are we going to do to make things better?
- We are going to improve the quality of our service by taking care of the little things that make your life easier, such as ensuring the sign-in sheet is available (we’re working on this one… bear with us), keeping the notice board up-to-date, keeping the tuck shop stocked… the small things that add up.
- We are planning to get more tables, game mats and accessories to improve the quality of the club. We are also focusing on running more events and getting more new members into the club than ever before.
- We are dedicated to keeping you updated with the latest news and making sure that you are happy with what we’re doing. Expect an update at least once a week on what we’re doing.
- We promise to listen to your concerns fairly. If you have a complaint you would like addressed, please get in touch and we will sort things out. We’re also going to sort out an easy method of sharing your feedback with us.
We’re planning on running another survey like this one again after awhile to see how we have changed – hopefully, the results will show an improvement across the board and an increase in our membership.
We are also likely to run more surveys/polls over the coming weeks and months to see what you would like to see from the club, what you’d like us to focus on and where you would like to see improvement.
Thanks again to anyone who completed the survey, and thanks for taking the time to read this post.